Refund Policy

Effective Date: January 2026

At s-DRIVE (“we,” “our,” or “us”), customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for refunds, returns, and cancellations of pre-orders and purchases made through our website.

1. Pre-Orders and Bookings

• Refundable Deposits: Certain pre-orders may require a refundable deposit. If you cancel your pre-order before the product is shipped, the full deposit will be refunded according to the terms specified at the time of purchase.

• Non-Refundable Discounts: Any discounts or promotional offers applied to pre-orders may be non-refundable.

• Cancellation Requests: All cancellation requests must be submitted in writing via email to michal@simko.eco. Refunds will be processed within 7-14 business days after approval.

2. Product Purchases

• Eligibility for Refund: Products purchased directly from s-DRIVE are eligible for a refund if they are defective, damaged, or do not meet the specifications provided at the time of sale.

• Return Process: To initiate a refund, contact our support team at michal@simko.eco with your order details. Approved returns must be shipped back to s-DRIVE in original packaging and condition.

• Refund Method: Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.

3. Exclusions

• Custom or made-to-order products are generally non-refundable unless defective.

• Refunds will not be provided for damages caused by misuse, accident, or unauthorized modifications.

4. Processing Time

Once a refund is approved, the processing time may vary depending on the payment provider. Typically, refunds are completed within 7-14 business days.

5. Changes to This Policy

s-DRIVE reserves the right to update or modify this Refund Policy at any time. All changes will be posted on this page with an updated effective date. Continued use of the website or services after changes indicates acceptance of the revised policy.

6. Contact Us

For any questions regarding refunds, cancellations, or returns, please contact us:

s-DRIVE
Address: 901 N Pitt Str., Suite 170, Alexandria, NY, USA
Email: michal@simko.eco
Phone: +1 (555) 123-4567

Last updated: January 2026